Hosted Contact Center Solutions

NovaTel Hosted Contact Center Solutions

NovaTel has established several partnerships with leading Application Service Providers (ASPs) to make Hosted Contact Center Solutions available to its customers. An ASP model virtually eliminates the large up-front investment in hardware, facilities, software, implementation, and ongoing support. The ASP hosts, deploys, and manages access to leading contact center software from their managed facilities. NovaTel provides voice and data telecommunication services to their facilities. The applications are delivered over its telecommunication networks to its contact center customers.

The benefits provided by hosted contact center solutions are, they:

Allow contact center management to focus on their core business
Significantly reduces up-front capital expenditures and ongoing operating costs because all of the costs are shared among all of the ASP's customers.
Free management to analyze reports and trends affecting their business
Reduce time-to-market
Increase flexibility and scalability
Provide access to state-of-the-art software and highly trained technical support on an "as needed" basis

Depending on the ASP provider you choose and the software they provide, features / functions are the same as if you hosted the hardware and software at your own location. They include:

Blended inbound and outbound services
Unified fax and chat services
Advanced IVR capabilities
Quality management tools
Complete or selective call recordings
Enhanced management reporting
Substantially reduced bandwidth
Elimination of CPE
Direct connection with ATT & Verizon

As mentioned above, NovaTel has established partnerships with several leading ASPs to provide its customers alternatives of which ASP service best fits its needs. NovaTel has a direct relationship with one of the only ASPs to provide the latest Unified IP^® contact center infrastructure software solutions developed by Aspect Software, Inc.

Whether you are looking to:

Cut Costs,
Improve Reliability, or
Implement New Technologies

NovaTel is The Right Call.